NOVAETRIX Returns Policy

At NOVAETRIX, we value your satisfaction with our products. If you're not entirely happy with your purchase, our returns policy offers flexibility and a simple return process.

Eligibility for Returns

• Items must be returned within 30 days of purchase.
• Products must be in their original packaging, unused, and in the condition they were received.
• Proof of purchase is required for all returns.

How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer service team at [email protected] with your order details.
2. Our team will provide you with a Return Merchandise Authorization (RMA) number.
3. Pack the items securely and include the RMA number inside the package.
4. Ship the package to the address provided by our customer service team.

Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

Non-Returnable Items

Please note that certain items are not eligible for returns, including:

• Gift cards
• Downloadable software products
• Health and personal care items

Exchanges

If you wish to exchange a product, please contact our customer service to discuss your options.

Contact Us

If you have any questions regarding our returns policy, please reach out to us at [email protected] or call us at (555) 123-4567. Our team is here to assist you.